AV Support Services Dedicated to Universities

AV Support

UXT’s Support as a Service guarantees the operational reliability of your AV systems. We provide both proactive and preemptive support to identify and resolve issues promptly, and before business impact. Our comprehensive support includes remote troubleshooting, event and at-elbow support, priority teaching support hotline and ongoing maintenance.

Elevate Your Support

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Audio Visual Support

Proactive, Preemptive & Proficient

UXT’s Support as a Service guarantees the operational reliability of your AV systems. We provide both proactive and preemptive support to identify and resolve issues promptly, and before business impact. Our comprehensive support includes remote troubleshooting, event and at-elbow support, priority teaching support hotline and ongoing maintenance.

  • Reduced on-site support costs
  • Increased AV space availability

Learn How

We’ve Got Your Back

AV Support by Experts in Education

We have supported Australia’s leading educational institutions both on-site and remotely for a decade. Our highly experienced team knows your environment, and your organisational nuances, and we’re by your side every step of the journey towards remarkable AV support for your university.
  • Intelligent triage of alerts and resolutions
  • Detect issues early, and resolve more issues remotely

Discover How

AV Remote Managed Support

University AV and Unified communications support

AV Support as a Service

Proactive & Reactive Support

We identify and resolve issues promptly, before they impact your operations or people, so your AV team can focus on priority items.

Pre Semester Prep

Our team is highly experienced in pre-semester AV space preparation, ensuring your organisation is ready to perform from day one.

Root Cause Analysis

We have a wealth of experience in determining the root cause of an issue, regardless of the complexity or impact.

Preemptive Support

We ensure your AV spaces remain highly available, maintaining them out of standard operating hours.

Priority Hotlines

UXT provides dedicated hotlines for “urgent” or priority issues impacting a teaching space, with rapid-resolution SLAs.

Maintenance & Documentation

Our dedicated team of University AV experts provides peace of mind when maintaining your environment and managing documentation.

Remote Support

Our remote support model ensures that 100% of issues are identified early, with most issues solved remotely, ensuring minimal to no impact.

Incident Management

Our team is well-versed in managing critical issues, including comprehensive incident reviews and reporting.

Event Management

We have planned, managed, and supported events of all sizes for our university clients; you can rest assured your events are covered.

Learn More

UXT is Australia’s only AV managed services provider dedicated to universities. Click/tap the button below to learn more about our extensive portfolio of specialist AV services for higher education.

Services Overview

Let’s Go

You’re about to make a very good decision! Our dedicated team is ready and waiting. We can’t wait to meet you to see how we can help you elevate your organisation’s AV experience.

Schedule a Free Consultation